Service Terms and Conditions

1. Customer confirmed to subscribe to the Home Broadband/ PowerCom Broadband/ Residential Telephone Line/ Residential VoIP/ Helloway Service (where applicable) of HGC Global Communications Limited ("HGC Global Communications") and acknowledged the understanding of service plan in this Sales Agreement and the related terms and conditions stated herein. Customer understood that the signing date of this Sales Agreement is the commencement date of the agreement between HGC Global Communications and customer. Customer is required to commit to the Minimum Subscription Period (Fixed Contract Period) as stated in the Sales Agreement and to pay for the relevant service fee. Customer agreed that customer must settle all amounts stated in HGC Global Communications's bill on or before the specified due date. In the event that customer fail to fully settle the bill or have any outstanding amount by due date, customer authorized HGC Global Communications to deduct such amount owed against customer's account, bank account or credit card account directly.
2. Customer confirmed and acknowledged that the Minimum Subscription Period (Fixed Contract Period) of Home Broadband Service (non-FTTH or FTTH) / Residential Telephone Line Service/ Residential VoIP Service/ Helloway Service commences from the date of service activation. Customer acknowledged that customer has reviewed HGC Global Communications's latest General Terms and Conditions, Special Terms and Conditions, and Service Terms and Conditions (collectively “Terms and Conditions”), and Privacy Policy (“Privacy Statement”), which are applicable to the above service plan. HGC Global Communications reserves the rights, as it thinks fit, to revise the aforesaid terms and conditions which are available for review at www.hgcbroadband.com. Customer agreed to be bound by all terms stated in this Sales Agreement and supplemental forms, Terms & Conditions, Privacy Statement, and their revised versions from time to time.
3. Customer agreed that information provided can be used by HGC Global Communications, HGC Global Communications's affiliated companies, agents and contractors (including debt collection agents) for processing service application, installation and provision of the related telecommunications services, credit assessment, billing, payment collection and customer services.
4. Service fee will be charged from the service activation date. All service fees are calculated on a full-month basis, except for the first month of the service which will be calculated according to the actual usage and days of service. Customer shall settle the amount as invoiced on or before the payment due date. Following the termination of this Sales Agreement, HGC Global Communications shall refund to customer any sum standing to the credit of customer's account without interest less any sum due from customer toHGC Global Communications provided that a claim in writing must be made by customer to HGC Global Communications within three months after the date of termination.
5. If after the signing of this Sales Agreement and before the expiration of the Minimum Subscription Period (also referred to as “Fixed Contract Period”) after the service agreement has been signed and, any of the service(s) subscribed by customer indicated on the Sales Agreement (the “Service”) is / are suspended / terminated or the quantity of any Service is reduced (“Cancelled Services”) (i) by customer for whatever reason; or (ii) by HGC Global Communications due to customer's default, customer agreed to pay to HGC Global Communications an early termination charge of an amount equal to the sum of the aggregate of the monthly fee for the Cancelled Services for the remaining months of the Minimum Subscription Period, which shall be due and payable on the effective date of such cancellation or termination.
6. Should customer request the services provisioning to be relocated to another location, customer shall give at least 30 days prior notice to HGC Global Communications by calling HGC Broadband Customer Services Hotline 1223 . If it is not feasible for HGC Global Communications to provide during Fixed Contract Period the service at the relocated address, customer must provide relevant address proof from Government or other public service provider. Upon HGC Global Communications's confirmation, customer shall have the right to terminate the contract. Customer must pay to HGC Global Communications termination charges equal to the following amount: Waived installation charges incurred, the value of any gift that was given to customer (if applicable) and discounted monthly fee in pro rata basis, which shall all become due and payable on the effective date of such cancellation or termination.
7. For service termination, customer can contact HGC Broadband Customer Services Hotline 1223 to request for the relevant termination form, and return a copy of the filled form at least one month prior to the termination date (but not longer than two months) according to the instruction stated on the termination form. Upon service termination, customer shall within 14 days upon the issue date of the notification return the modem, access device and other devices. Otherwise, charges will be debited against customer's credit card or bank account for possession of the devices.
8. For service installation failure where the fault is not caused by customer, the prepaid service fee shall be refundable. The refund will be settled within 6 weeks except for special circumstances.
9. Unless otherwise expressly stated or decided by HGC Global Communications, all prepaid service fees are non-refundable and non-transferrable.
10. If broadband service is suspended due to customer's overdue service fee, HGC Global Communications has the right to charge the service fee continuously during the suspension period.
11. During the Minimum Subscription Period, customer agrees not to change the registered name specified on Sales Agreement, or vary the service to any service plan that has a lower monthly service charge, without HGC Global Communications's prior written consent.
12. If customer opts for a service plan that comes with a premium, customer will receive a redemption notification upon service activation for premium collection during designated period at designated redemption centre. HGC Global Communications reserves the right to replace the premium with another one without prior notice. Customer acknowledges that the premium is not a product of HGC Global Communications. HGC Global Communications is not responsible for the warranty, complaints and claims relating to that premium.
13. Customer shall follow the disconnection procedures set by HGC Global Communications by giving at least one month's written notice prior to the expiry of contract for the disconnection of the Service. Otherwise, HGC Global Communications will continue to provide the Service on a monthly basis automatically and to charge at the prevailing monthly fees (unless otherwise specified).
14. The installation and the service provision of the Home Broadband/ Residential Telephone Line/ VoIP Service; and/or the installation and/or use of the other related devices may be adversely affected by the related technical, circumstantial and other external factors.

Additional Terms and Conditions

Home Broadband Service Terms

1. Customer shall provide suitable environmental conditions which permits HGC Global Communications to connect its networks to the installation address, the suitability of which shall be determined by HGC Global Communications at its absolute discretion.
2. As part of the installation, HGC Global Communications shall install a Broadband Modem to connect the installation address to its networks for customer's use. Upon customer's request for change of service address due to relocation, change of bandwidth, change of service provisioning for any reasons, termination of the service agreement or any service due to any other reasons, customer shall return the Broadband Modem in good condition to the designated location as listed on HGC Global Communications's reminder notice or service termination notice or other location designated by HGC Global Communications. In the event that
(i) customer does not agree to return the Broadband Modem,
(ii) customer fails to return the Broadband Modem as directed by HGC Global Communications, or
(iii) there is any loss or damage to the Broadband Modem for whatever reason, customer agrees to pay HK$500 (Non-FTTH)/ HK$1,500 (FTTH) to HGC Global Communications as liquidated damages. In case of any damage or loss to the Power Adaptor, customer is required to pay HK$100 to HGC Global Communications as compensation for such damage or loss. The said liquidated damages will be directly debited from customer's account, bank account or credit card without further notice.
3. Minimum system requirement for Home Broadband Service:
(i) Non FTTH - Intel Core2 Duo P8800 CPU, 2GB system memory, Windows 7, 100M Ethernet card and 20GB storage;
(ii) FTTH - Intel Core i5 CPU, 4GB system memory, Windows 7 (64-bit), 100/1000M Ethernet Card (100/1000BaseT); 20GB storage, SSD and PCI-E interface;
(iii) 2G/2.5G FTTH - Intel Core i5 CPU, 8GB system memory, Windows 11 Pro, Ethernet Card (2.5GBaseT); 20GB storage, SSD and PCI-E interface;
(iv) 10G FTTH - Intel Core i5 CPU, 8GB system memory, Windows 11 Pro, Ethernet Card (10GBaseT); 20GB storage, SSD and PCI-E interface.
(v) 200M High-speed Broadband Service – Intel Core i3, 2GB system memory, Windows Vista, 1000M Ethernet Card, SATA 2 HDD.
4. Customer is entitled to a set of Login ID and password of free email account upon successful installation of Broadband Service. A free email account with minimum capacity of 10MB (depending on the service plan subscribed) will be given to each account upon subscription.
5. The regular installation charge of Home Broadband Service is HK$680 (Non-FTTH)/HK$1,500 (FTTH).
6. Customer shall pay to HGC Global Communications a relocation charge (internal) of HK$680 (Non-FTTH)/ HK$1,500 (FTTH) for the service relocation as requested to be effected within the same service address as registered.
7. Subject to the network coverage of HGC Global Communications, customer agrees to pay a relocation charge (external) of HK$680 (Non-FTTH)/ HK$1,500 (FTTH) to HGC Global Communications for the service relocation as requested to effected as from one service address as registered to another service address. For any customer who is having a service contract with HGC Global Communications, such relocation charge (external) can be waived for one time. The relocation charge waiving as mentioned above shall only cover the standard installation work. If, depending on the actual circumstances of the installation address, HGC Global Communications or its installation staff or contractor, in its absolute discretion, think that the installation work required will be out of the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works, etc.), then HGC Global Communications shall have the right to impose on the customer an extra fee (which shall be subject to the cost, complexity, workload and resources availability for the work required). If the relocation is effected during the Minimum Subscription Period and HGC Global Communications can only provide a lower bandwidth at the new service address than the bandwidth as provided under the original service plan, the customer shall still be required to continue paying the charges under the original service plan for the remaining term of the service contract. If HGC Global Communications can only provide a higher bandwidth at the new service address than the bandwidth as provided under the original service plan, the customer shall be required to subscribe for the higher bandwidth service and pay for such higher bandwidth service accordingly at the prevailing service fee for the remaining term of the service contract.
8. Customer agrees to pay HK$150 to HGC Global Communications for all on-site inspection, save and except for those cases where the fault is caused by HGC Global Communications.
9. If installation fee has been waived upon signing of the Sales Agreement, HGC Global Communications reserves the right to charge the installation fee of HK$680 (Non-FTTH)/HK$1,500 (FTTH) due to the occurrence of the following situations for whatever reasons: (i) it comes to HGC Global Communications's knowledge that customer has terminated HGC Broadband Service previously installed at the same service location within 30 days prior to the signing of this Sales Agreement or the installation service; or (ii) termination of HGC Global Communications's Broadband Service within 180 days after signing of this Sales Agreement or the completion of the installation service.
10. HGC Global Communications provides residential broadband service in designated buildings for local upload speed or up to local upload/download speed 10Mbps/ 30Mbps/ 100Mbps/ 200Mbps/ 300Mbps/ 500Mbps/1Gbps/ 2.5Gbps/ 10Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premise and the first piece of HGC’s network equipment, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure, usage levels, site traffic loading, type of content being accessed and performance and configuration of customers' computers. The downstream bandwidth of 200M High-speed Broadband Service is 200Mbps on share basis and the upstream bandwidth is 10Mbps on share basis. All Broadband Service bandwidths are based on the broadband line connected from the wall plate at customer’s premises to the first piece of HGC’s network equipment. The actual speed will be affected by the user's device, technology, network and software used, network configuration and coverage, usage levels and extraneous factors. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload/ download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.
11. The standard monthly fees of 10Mbps, 30Mbps 100Mbps, 200Mbps, 300Mbps, 500Mbps, 1Gbps, 2Gbps, 2.2Gbps, 2.5Gbps and 10Gbps Service are $188, $198, $298, $348, $398, $448, $598, $666, $666, $766 and $1,299 respectively (excluding VAS fee). The standard monthly fee of 10Mbps, 30Mbps, 100Mbps, 200Mbps, 300Mbps, 500Mbps, 1Gbps, 2Gbps, 2.2Gbps, 2.5Gbps and 10Gbps Service + Residential Telephone Line/ VoIP Service are $223, $233, $333, $383, $433, $483, $633, $701, $701, $801 and $1,334 respectively (excluding VAS fee).

“Line for four” Broadband Service Terms (only applicable for 2.2G Home Broadband Service Subscription)

“Line for four” broadband service provides a local maximum upload speed of 1Gbps and maximum download speed of 2.2Gbps (by the 1st and 2nd passive optical network modem ports of up to 100Mbps each and the 3rd and 4th passive optical network modem ports of up to 1Gbps each). The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premise and the first piece of HGC's network equipment, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure, usage levels, site traffic loading, type of content being accessed and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.

2G Home Broadband Service Terms (only applicable for 2G Home Broadband Service Subscription)

2G home broadband service provides a local maximum upload speed of 1Gbps and maximum download speed of 2Gbps. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the first piece of HGC’s network equipment, which may be different from the actual speed performance that a customer may experience. Theattainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure, usage levels, site traffic loading, type of content being accessed and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call HGC Broadband Customer Services Hotline 1223.

Speed Guarantee Program (only applicable for 50M, 100M & 200M Home Broadband Service subscribers, not appliable for 200M High-speed Broadband Service subscribers)

1. This "Speed Guarantee" program only applies to subscribers who have registered this program. This program guarantees that the subscribers shall enjoy at least 80% of local uploading and downloading speed as entitled under the specific service plans used by the respective subscribers by connecting to a designated speed test server appointed by HGC Global Communications under 99.9% circumstances, which means
(i) Subscribers who registered the "Speed Guarantee" program of HGC Global Communications while using specific 200Mbps service plan by connecting to a designated speed test server appointed by HGC Global Communications shall be guaranteed to enjoy at least 160 Mbps local uploading/ downloading transmission speed under 99.9% circumstances;
(ii) Subscribers who registered the "Speed Guarantee" program of HGC Global Communications while using specific 100Mbps service plan by connecting to a designated speed test server appointed by HGC Global Communications shall be guaranteed to enjoy at least 80 Mbps local uploading/ downloading transmission speed under 99.9% circumstances;
(iii) Subscribers who registered the "Speed Guarantee" program of HGC Global Communications while using specific 50Mbps service plan by connecting to a designated speed test server appointed by HGC Global Communications shall be guaranteed to enjoy at least 40Mbps local uploading/ downloading transmission speed under 99.9% circumstances.
2. "Speed Guarantee" program shall only cover the use of CAT5-E (for non-FTTH plans) or fiber (for FTTH plans) cable laying fiber- optic backbone provided by HGC Global Communications that connect from the Modem Ethernet port (not including wireless access) at subscriber's premises to the speed test server of a designated speed test website specified by HGC Global Communications; other websites of HGC Global Communications or other third party's local or overseas websites are not included.
3. Minimum System Requirement for participating "Speed Guarantee" program:
(i) Intel Core i7 3GHz CPU, 6GB system memory, Windows 7 or macOS 10.15.3, 1Gbs Ethernet card;
(ii) Firefox 75.x (Recommended) / Internet Explorer 11.x / Safari 13.x / Edge 81.x / Chrome 81.x.
4. Under circumstances listed below, HGC Global Communications shall not offer the guarantee listed above:
(i) Subscriber is not equipped with computer system that meets the Minimum System Requirement. (Recommended computer system requirements, including but not limited to computer performance, software, applications and their settings, and hardware equipment, including network cards or cable).
(ii) Broadband service of the subscriber has been affected by the computer software installed by the subscriber or other related factors, which are the causes of failure to achieve the guaranteed speed.
(iii) Periodic or emergent network maintenance or the network upgrading works resulting in internet service suspension or lower transmission speed or other circumstances and situations that HGC Global Communications cannot reasonably foresee.
5. The Broadband transmission speed shall be affected by any usage of Broadband Phone or Broadband Television. Therefore, subscriber must switch off the Broadband Phone or Broadband Television to ensure the accuracy of speed transmission when conducting the speed test.
6. Criteria for Declaration of Low Transmission Speed
(i) Subscriber must be equipped with the abovementioned Minimum System Requirement for "Speed Guarantee" program of HGC Global Communications.
(ii) Subscriber must use the designated Home Broadband plan of 200Mbps, 100Mbps or 50Mbps with registration of "Speed Guarantee" Program.
7. Procedures for Declaration of Low Transmission Speed
(i) For subscriber who complies with the conditions of declaration criteria, if subscriber considers that HGC Global Communications has failed to provide the guaranteed transmission speed, please call HGC Broadband Customer Services Hotline 1223. Customer service representative of HGC Global Communications shall conduct a preliminary transmission speed test for the network over the phone.
(ii) HGC Global Communications's customer service representative confirms that the failure of HGC Global Communications in providing the guaranteed transmission speed is identified as being caused by potential network problem, a technician will be sent to conduct an onsite speed test for the subscriber.
8. Definition of "Affected day"
(i) Number of days is counted from the date that HGC Global Communications's customer service representative replies and confirms the declaration by the subscriber to the date that the service has resumed normal. It includes two periods of time:
a. Waiting for maintenance period (starting from the date that the declaration was replied and confirmed to the subscriber until one day before the onsite speed test date); and
b. Maintenance period after onsite speed test (starting from the date of onsite speed test until the day of completion of the maintenance job).
(ii) Under circumstances listed below, when HGC Global Communications confirms that the service has failed to achieve the guaranteed transmission speed and calculates the amount of compensation, “Waiting for maintenance period” shall be limited to a maximum of two days:
a. Subscriber does not accept HGC Global Communications's arrangement for onsite testing.
b. Onsite testing by HGC Global Communications's technician could not be arranged within two days after reporting due to the restriction imposed by the management office of the premises.
c. HGC Global Communications is unable to conduct onsite testing as scheduled due to any unforeseeable and uncontrollable circumstances.
d. HGC Global Communications's technician is unable to contact the subscriber at the time scheduled for onsite testing.
9. Testing Method and Compensation Principles
(i) HGC Global Communications's technician shall visit and conduct onsite testing at subscriber's premises according to the time scheduled. However, HGC Global Communications shall not conduct any inspection or system settings for subscriber's computer.
(ii) HGC Global Communications's technician shall be equipped with the CAT5-E or fiber cable and specific model of PC to access to internet service through Modem Ethernet port of subscriber, and show the transmission speed to subscriber on the spot.
(iii) Whether the broadband service offered by HGC Global Communications has achieved the standard of the program shall be based on the onsite speed test result. Such result determines whether the compensation can be proceeded or not, and HGC Global Communications reserves the right to make the final decision. If the onsite test result achieves the transmission speed guaranteed by HGC Global Communications under the "Speed Guarantee" program or if, after investigation, the problem is found to be caused by the subscriber (including but are not limited to the situation where the subscriber is not equipped with computer system which meets the Minimum System Requirement for HGC Global Communications's "Speed Guarantee" program), HGC Global Communications shall levy an onsite inspection charge of HK$150 on the subscriber.
10. Calculation of Compensation
(i) If the results of the onsite speed test show that the broadband services provided by HGC Global Communications to subscriber has failed to achieve the standard of "Speed Guarantee" program, HGC Global Communications shall compensate the subscriber with an amount equal to twice of the service fee charged for the number of "Affected day" calculated on a pro-rata basis. (Compensation amount = [(Service charge of that billing cycle/no. of day for that billing cycle) x "Affected day"] x 2)
(ii) Compensation amount shall not exceed the monthly service fee of that billing cycle of the account payable to the subscriber.
Therefore, compensation will not be applicable to any free month offered by HGC Global Communications.
11. HGC Global Communications provides the "Speed Guarantee" program subject to its terms and conditions which may be revised from time to time without prior notice. HGC Global Communications reserves the right to make the final decision, to revise the testing standards and compensation principle, and to cancel the "Speed Guarantee" program at anytime.

PowerCom Broadband Service Terms

1. Customer shall provide suitable environmental conditions which permits HGC Global Communications to connect its networks to the installation address, the suitability of which shall be determined by HGC Global Communications at its absolute discretion.
2. Customer acknowledges that HGC Global Communications will provide the Broadband Modem for the provision of service. Customer should connect the Broadband Modem to PC and the Services will be activated after the receipt of the Broadband Modem. Upon customer's request for change of service address due to relocation, change of bandwidth, change of service provisioning due to any reasons, termination of the service agreement, or termination of service due to any other reasons, customer shall return the Broadband Modem in good condition to the designated location as listed on HGC Global Communications's service termination notice or other location designated by HGC Global Communications. In the event that (i) customer does not agree to return the Broadband Modem, (ii) customer fails to return the Broadband Modem as directed by HGC Global Communications, or (iii) there is any loss or damage to the Broadband Modem for whatever reason, customer agrees to pay HK$1,200 to HGC Global Communications as a liquidated damage. In case of any damage or loss for the Power Adaptor, customer is required to pay HK$350 to HGC Global Communications as compensation for such damage or loss.
3. Minimum system requirement for HGC PowerCom Broadband Service: Intel 1.6GHz CPU, 512MB system memory, Windows 2000/ XP and 100M Ethernet card or other system requirements as recommended by HGC Global Communications from time to time.
4. Customer agrees to pay a service inspection fee of HK$150 to HGC Global Communications for each on-site inspection, save and except for those cases where the fault is caused by HGC Global Communications.
5. Customer is entitled to a set of Login ID and password of free email account upon successful installation of PowerCom Broadband Service. A free e-mail account with minimum capacity of 10MB (depending on the service plan subscribed) will be given to each account upon subscription.
6. HGC Global Communications provides 1.5/10Mbps bandwidth of Powercom broadband service in designated buildings. 1.5Mbps bandwidth of service supports up to local 1.5Mbps downloading speed and 640Kbps uploading speed. 10Mbps bandwidth of service supports up to local 10Mbps downloading speed and 1Mbps uploading speed. The bandwidth refers to the maximum of the relevant bandwidth that may be achieved between a customer's premises and the broadband equipment of the relevant building, which may be different from the actual speed performance that a customer may experience. The attainment of the relevant bandwidth depends on various factors including but not limited to HGC Global Communications network coverage, types of building infrastructure and performance and configuration of customers' computers. The bandwidth to overseas sites will also be subject to the conditions of local network there, and therefore the bandwidth might be even less. Due to common use of electrical transmission network signal for homeplug and PowerCom Broadband, users are highly advised to apply either homeplug or PowerCom Broadband in the same residential unit; otherwise the transmission speed will be affected or disconnection will be occurred. For further information on bandwidth availability to any particular building, upload / download speeds, or the terms and conditions of our services, please call PowerCom Broadband Service Hotline 2189 9388.

Residential Telephone Line Service Terms

1. Customer authorizes HGC Global Communications to pursue customer's request for Operator Number Portability, and to disconnect the service(s) provided by customer's existing telephone service provider.
2. Customer acknowledges that this Agreement may cover the provision to customer of voice line service, IDD service and/or other services. Customer acknowledges that where all or any of the services applied for above are not yet available, the service(s) not immediately available will be provided to customer on the terms prevailing on the commencement of such service(s). However, this will not affect the provision of any other services which can be made immediately available.
3. The regular installation charge of Residential Telephone Line Service is HK$475.
4. With respect to Residential Telephone Line, customer agrees to pay HK$200 to HGC Global Communications for any type of on- site repair service, except for those cases where the fault is caused by HGC Global Communications.
5. Customer agrees to pay a relocation charge of HK$200 to HGC Global Communications for the relocation of service within the customer's premises.
6. Subject to the network coverage of HGC Global Communications, customer agrees to pay a relocation charge of HK$300 to HGC Global Communications for the service relocation of Residential Telephone Line to another service address. For customers who are having a service contract with HGC Global Communications, the relocation charge can be waived for one time. The relocation charge waiving as mentioned above shall only cover the standard installation work. If, depending on the actual circumstances of the installation address, HGC Global Communications or its installation staff or contractor, in its absolute discretion, think that the installation work required will be out of the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works, etc.), then HGC Global Communications shall have the right to impose on the customer an extra fee (which shall be subject to the cost, complexity, workload and resources availability for the work required).
7. Subscription of Residential Telephone Line and VOIP Service is conditional upon subscription of HGC Broadband Service as a package. If customer terminates HGC Broadband Service, the Residential Telephone Line, VOIP Service and VAS Package (if any) will also be terminated simultaneously.
8. Long distance calls, payphone calls, calls made from certain types of Keyline Systems or Private Automatic Branch Exchange (PABX), “out of area” and “unavailable” calls cannot be blocked by Block-the-Blocker (if applicable).
9. If during the minimum contract period, customer moves to a new premises where only coverage of HGC Broadband Service is available, HGC Global Communications will not provide the Residential Telephone Line / VOIP Service and customer is still liable to pay the monthly service fee for the Services in full until expiration of the minimum contract period (if applicable).
10. The Service is for normal voice communications only and shall not be used for other non-voice or abnormal voice applications. HGC Global Communications reserves the right to terminate the Service at any time if in HGC Global Communications' sole opinion, the Customer has used the Service for any non-voice or abnormal voice applications, or the Service is being used beyond normal residential usage pattern.
11. This offer is subject to HGC Global Communications' final notice. HGC Global Communications reserves the right to change the terms and conditions of the above offers and contents of the service plans (including free value-added service features) at any time without prior notice. For details, please refer to the sales agreement. HGC Global Communications reserves the right to vary the terms and conditions of service without prior notice and shall have the final decision in terms of any dispute.

VoIP Service Terms and Conditions

1. Customer acknowledges and agrees that HGC Global Communications disclaims any liability for:
a) any damage to or loss of data, software and/or hardware installed in customer's computer or other equipment, and
b) any claim from customer or any third party for any direct or indirect loss and all relevant claims.
2. For other special terms and conditions relating to the Residential VoIP Service, please refer to the "Special Terms and Conditions for HGC Global Communications Broadband Phone Service".
3. Customer understands that to enable the use of VoIP service, broadband service must be connected. HGC Global Communications shall provide a Broadband Phone Access Device to customer. Customer may require to bring the redemption letter sent by HGC Global Communications to redeem the Broadband Phone Access Device at the designated Service Center within the specified period. For service provisioning, customer / HGC Global Communications should connect the Broadband Phone Access Device to the required broadband service and the service will be activated on the designated service activation date (depending on the service plan subscribed). Upon termination of the service agreement or change of service, customer shall return the Broadband Phone Access Device to HGC Global Communications in good condition. In the event that :
a) customer does not agree to return the Broadband Phone Access Device;
b) customer fails to return the Broadband Phone Access Device as directed by HGC Global Communications in the service termination notice, or
c) there is any loss or damage to the Broadband Phone Access Device for whatever reason, customer shall be liable to HGC Global Communications for a fixed liquidated damage of HK$500. In case of any damage or loss to the Power Adaptor, customer is required to pay HK$100 to HGC Global Communications as compensation for such damage or loss. The said liquidated damages will be directly debited from customer's account, bank account or credit card without further notice.
4. The VoIP Service shall not be a replacement for the traditional telephone service. The Service cannot function during any power failure and cannot support for use with lifeline devices. HGC reserves the right to suspend or terminate the provision of the Service to the Customer if any breach of the terms and conditions for the Service.
5. Long distance calls, payphone calls, calls made from certain types of Keyline Systems or Private Automatic Branch Exchange (PABX), “out of area” and “unavailable” calls cannot be blocked by Block-the-Blocker (if applicable).
6. Customer may call HGC technical support hotline 1223 for diagnosis and testing if customer is unable to connect the Broadband Phone Access Device (“IAD”) to the required broadband service. If the issue is related to the malfunctioning of the IAD, customer should bring such IAD to the designated Service Centre for replacement; otherwise customer shall pay HK$200 to HGC Global Communications for any on-site exchange.
7. This offer is subject to HGC Global Communications' final notice. HGC Global Communications reserves the right to change the terms and conditions of the above offers and contents of the service plans (including free value-added service features) at any time without prior notice. For details, please refer to the sales agreement. HGC Global Communications reserves the right to vary the terms and conditions of service without prior notice and shall have the final decision in terms of any dispute.

Value-Added Service Terms & Conditions

Please visit our website www.hgcbroadband.com for the details of Value-Added Service Terms & Conditions.

Additional Home Broadband Service Terms

1. The contract expiry date of the Additional Home Broadband Service will be the same as the primary HGC Home Broadband service (“Primary Home Broadband Service”) subscribed by the same customer. The period between the contract commencement date and expiry date of this Additional Home Broadband Service is referred to as the “Fixed Contract Period”.
2. The Additional Home Broadband Service will continue to be provided and charged at the prevailing monthly service fees upon expiry of the Fixed Contract Period as long as the contract of Primary Home Broadband Service remains valid.
3. Additional Home Broadband Service will be terminated simultaneously upon termination of the Primary Home Broadband Service for whatever reason. If the Additional Home Broadband Service is terminated during the Fixed Contract Period (including but not limited to relocation to non-coverage areas), customer agrees to pay to HGC an early termination charge. Please refer to Service Terms and Conditions on the HGC Broadband website https://www.hgcbroadband.com/en/pages/terms-conditions for further information and calculations of such early termination charge.
4. The installation address of the Additional Home Broadband Service must be the same as the Primary Home Broadband Service.
5. The installation date and time of the Additional Home Broadband Service must be the same as the Primary Home Broadband Service and installation must be carried out during the same visit by HGC's employees and/or agents. HGC reserves the right to cancel the offer of Additional Home Broadband Service in case of failure of installation of Primary Home Broadband Service due to whatever reason.