Home Phone

1. Customer authorizes HGC Global Communications to pursue customer's request for Operator Number Portability, and to disconnect the service(s) provided by customer's existing telephone service provider.
   
2. This offer is applicable to HGC Global Communications Limited(HGC Global Communications ) designated building only.
   
3. The bill cycle of the Plan is 3 months and the monthly service fee is billed in advance.
   
4. In order to enjoy the above offer, Customer is required to subscribe to the Service within the aforesaid period, and completed the installation within 6 months from the date of agreement signed.
   
5. Customer acknowledges that this Agreement may cover the provision to customer of voice line service, IDD service and other services. Customer acknowledges that where all or any of the services applied for above are not yet available, the service(s) not immediately available will be provided to customer on the terms prevailing on the commencement of such service(s). However, this will not affect the provision of any other services which can be made immediately available.
   
6. In the event of termination of the Service prior to the expiry of the Minimum subscription Period caused (i) by the subscriber for whatever reason; or (ii) by HGC Global Communications due to subscriber's fault or breach of the relevant terms and conditions, subscriber agrees to pay to HGC Global Communications an early termination charge which equals to the aggregate of the monthly fee for the monthly fee for the Service and other value-added services (if any) for the remaining months of the Minimum Subscription Period.
   
7. Customer shall follow the disconnection procedures set by HGC Global Communications and shall give at least one month's written notice or contact HGC Broadband Customer Services Hotline 1223 prior to the Residential Telephone Line contract expiry date for any disconnection of the Service. Otherwise, the Service will be renewed on a monthly basis automatically and the standard monthly fees at $98* (not include Free VAS package or IDD 0080 service) will apply.
   
8. Long distance calls, payphone calls, calls made from certain types of Keyline Systems or Private Automatic Branch Exchange (PABX), “out of area” and “unavailable” calls cannot be blocked by Block-the-Blocker (if applicable).
   
9. The regular installation charge of Residential Telephone Line Service is HK$475. HGC Global Communications reserves the right to charge the installation fee of $475 due to customer has terminated HGC Telephone Line Service previously installed at the same service location within 30 days prior to the signing of this Sales Agreement or the installation service; or termination of HGC Telephone Line Service within 180 days after signing of this Sales Agreement or the completion of the installation service.
   
10. The installation and the service provision of the Residential Telephone Line Service may be adversely affected by the related technical, circumstantial and other external factors.
    
11. With respect to Residential Telephone Line, customer agrees to pay HK$200 to HGC Global Communications for any type of on-site repair service, except for those cases where the fault is caused by HGC Global Communications.
    
12. Customer agrees to pay a relocation charge of HK$200 to HGC Global Communications for the relocation of service within the customer premises.
    
13. Subject to the network coverage of HGC Global Communications, customer agrees to pay a relocation charge of HK$300 to HGC Global Communications for the service relocation of Residential Telephone Line to another service address. For customers who are having a service contract with HGC Global Communications, the relocation charge can be waived for one time. The relocation charge waiving as mentioned above shall only cover the standard installation work. If, depending on the actual circumstances of the installation address, HGC Global Communications or its installation staff or contractor, in its absolute discretion, think that the installation work required will be out of the scope of the standard installation work (e.g. high-platform setup, opening ceiling, fixing promat, extra civil works, etc.), then HGC Global Communications shall have the right to impose on the customer an extra fee (which shall be subject to the cost, complexity, workload and resources availability for the work required).
    
14. The Service is for normal voice communications only and shall not be used for other non-voice or abnormal voice applications. HGC Global Communications reserves the right to terminate the Service at any time if in HGC Global Communications’ sole opinion, the Customer has used the Service for any non-voice or abnormal voice applications, or the Service is being used beyond normal residential usage pattern.
15. The General and Special Terms and Conditions for HGC Global Communications Services, and the Residential Telephone Line's / VoIP's Terms and Conditions are applied to above offers. For the details of the Residential Telephone Line Service, please visit https://www.hgcbroadband.com/en/pages/terms-conditions.
16. This offer is subject to HGC Global Communications' final notice. HGC Global Communications reserves the right to change the terms and conditions of the above offers and contents of the service plans (including free value-added service features) at any time without prior notice. For details, please refer to the sales agreement. HGC Global Communications​ reserves the right to vary the terms and conditions of service without prior notice and shall have the final decision in terms of any dispute.

1. Residential VoIP DIY Service (“the Service”) shall only be applicable to the designated residential buildings whereby the system requirement for the Service can be met. Please visit https://www.hgcbroadband.com/uploads/Phone-IDD/VoIP-DIY-User-Guide.pdf for details.
2. HGC Global Communications Limited (“HGC”) shall provide a broadband Phone Access Device (“IAD”) to the Customer. Customer is required to bring the redemption letter sent by HGC to redeem the IAD at the designated Service Centre within the specified period. To enable the use of the Service, Customer must connect the IAD with the required broadband service.
3. Customer may call HGC technical support hotline 1223 for diagnosis and testing if Customer is unable to connect the IAD to the required broadband service. If the issue is related to malfunctioning of the IAD, Customer should bring such malfunctioned IAD to the designated Service Centre for replacement; otherwise customer shall pay HK$200 to HGC Global Communications for any on-site exchange.
4. If Customer subsequently relocates the VoIP service to another new address, Customer must notify HGC to register the new installation address of the IAD for the relocation arrangement.
5. The Service shall not be a replacement for the traditional telephone service. The Service cannot function during any power failure and cannot support for use with lifeline devices. HGC reserves the right to suspend or terminate the provision of the Service to the Customer if any breach of the terms and conditions for the Service.
6. Customer authorizes HGC to pursue customer’s request for Operator Number Portability, and to disconnect the service(s) provided by customer’s existing telephone service provider.
7. Service fee for Residential Telephone Line Service is billed in advance and the bill cycle is 3 months. If customer chooses to pay by credit card autopay or subscribes to Service Plan bundling Residential Telephone Line and Home Broadband Service, the bill cycle will be on a monthly basis.
8. The basic monthly fee of Residential Telephone Line Service is $127 (with designated Value-added-service package), and it does not include IDD service.
9. Long distance calls, payphone calls, calls made from certain types of Keyline Systems or Private Automatic Branch Exchange (PABX), “out of area” and “unavailable” calls cannot be blocked by Block-the-Blocker (if applicable).
10. The validation period of the Service offer is 6 months upon service subscription. The Service installation should be completed and the Service should be activated within the said period of time, otherwise HGC reserves the rights to change or cancel the Service.
11. Customer acknowledges that this Agreement may cover the provision to customer of VoIP service, IDD 0080 service and/or other services. Customer acknowledges that where all or any of the services applied for above are not yet available, the service(s) not immediately available will be provided to customer on the terms prevailing on the commencement of such service(s). However, this will not affect the provision of any other services which can be made immediately available.
12. In the event of termination of the Service prior to the expiry of the Minimum subscription Period caused (i) by Customer for whatever reason; or (ii) by HGC due to Customer’s fault or breach of the relevant terms and conditions, Customer agrees to pay to HGC an early termination charge which equals to the aggregate of the monthly fee for the Service and other value-added services (if any) for the remaining months of the Minimum Subscription Period.
13. The amount will not be rebated in the event of suspension, termination or changes to the services subscribed prior to the expiration of the minimum subscription period by reason of customer's request or default.
14. For service termination, customer must contact HGC Broadband Customer Services Hotline 1223 to request for the relevant termination form, and return a copy of the filled form at least one month prior to the termination date (but not longer than two months) according to the instruction stated on the termination form. Upon service termination, Customer shall within 14 days from the date of issuance of the termination notice return the related devices to HGC at the designated location(s) stated therein. Otherwise, charges will be debited against Customer’s credit card or bank account for possession of the devices.
15. The installation and the service provision of the Service may be adversely affected by the related technical, circumstantial and other external factors.
16. The Service is for normal voice communications only and shall not be used for other non-voice or abnormal voice applications. HGC Global Communications reserves the right to terminate the Service at any time if in HGC Global Communications’ sole opinion, the Customer has used the Service for any non-voice or abnormal voice applications, or the Service is being used beyond normal residential usage pattern.
17. The General and Special Terms and Conditions for HGC Global Communications Services, and the Residential Telephone Line's / VoIP's Terms and Conditions are applied to above offers. For the details of the Residential Telephone Line / VoIP Service, please visit https://www.hgcbroadband.com/en/pages/terms-conditions.
18. This offer is subject to HGC’s final notice. HGC reserves the right to change the terms and conditions of the above offers and contents of the service plans (including free value-added service features)at any time without prior notice. For details, please refer to the sales agreement. HGC reserves the right to vary the service terms and conditions without prior notice and shall have the final decision in terms of any dispute.

1. Customer acknowledges and agrees that HGC Global Communications disclaims any liability for:
   a) any damage to or loss of data, software and/or hardware installed in customer’s computer or other equipment, and
   b) any claim from customer or any third party for any direct or indirect loss and all relevant claims.
2. For other special terms and conditions relating to the Residential VoIP Service, please refer to the "Special Terms and Conditions for HGC Global Communications Broadband Phone Service".
3. Customer understands that to enable the use of VoIP service, broadband service must be connected. HGC Global Communications shall provide a Broadband Phone Access Device to customer. Customer may require to bring the redemption letter sent by HGC Global Communications to redeem the Broadband Phone Access Device at the designated Service Center within the specified period. For service provisioning, customer / HGC Global Communications should connect the Broadband Phone Access Device to the required broadband service and the service will be activated on the designated service activation date (depending on the service plan subscribed). Upon termination of the service agreement or change of service, customer shall return the Broadband Phone Access Device to HGC Global Communications in good condition. In the event that:
   a) customer does not agree to return the Broadband Phone Access Device;
   b) customer fails to return the Broadband Phone Access Device as directed by HGC Global Communications in the service termination notice, or
   c) there is any loss or damage to the Broadband Phone Access Device for whatever reason, customer shall be liable to HGC Global Communications for a fixed liquidated damage of HK$500. In case of any damage or loss to the Power Adaptor, customer is required to pay HK$100 to HGC Global Communications as compensation for such damage or loss. The said liquidated damages will be directly debited from customer’s account, bank account or credit card without further notice.
4. The VoIP Service shall not be a replacement for the traditional telephone service. The Service cannot function during any power failure and cannot support for use with lifeline devices. HGC reserves the right to suspend or terminate the provision of the Service to the Customer if any breach of the terms and conditions for the Service.
5. Long distance calls, payphone calls, calls made from certain types of Keyline Systems or Private Automatic Branch Exchange (PABX), “out of area” and “unavailable” calls cannot be blocked by Block-the-Blocker (if applicable).
6. Customer may call HGC technical support hotline 1223 for diagnosis and testing if customer is unable to connect the Broadband Phone Access Device (“IAD”) to the required broadband service. If the issue is related to the malfunctioning of the IAD, customer should bring such IAD to the designated Service Centre for replacement; otherwise customer shall pay HK$200 to HGC Global Communications for any on-site exchange.
7. This offer is subject to HGC Global Communications' final notice. HGC Global Communications reserves the right to change the terms and conditions of the above offers and contents of the service plans (including free value-added service features) at any time without prior notice. For details, please refer to the sales agreement. HGC Global Communications reserves the right to vary the terms and conditions of service without prior notice and shall have the final decision in terms of any dispute.

1. The IDD0080 Monthly Plan (“The Plan”) is only applicable to customer who successfully installed designated HGC Telephone Line Service. Customer is not allowed to change the registered phone number during contract period. Customer can enjoy IDD free 100 minutes of the plan to dial or fax by IDD 0080 / 0082 to specific countries and regions including fixed line and mobile of China, USA, Canada and Singapore; and fixed line of UK, Australia, New Zealand, Taiwan, Japan, South Korea, Malaysia, Austria, Denmark, France, Germany, Ireland, Italy, Norway, Spain, Sweden and Switzerland. HK$0.28 per minute will be charged thereafter.
   
2. The Plan does not apply to call/fax to UK number prefix as 4455, 4456, 447, 448 and 449. Calls/faxes to the aforesaid prefix will be charged according to the UK mobile rate. Please call us at 2180 0080 for charge details. Unused minutes for any month cannot be carried forward to the next month.
   
3. If customer terminates HGC Telephone Line Service during contractual period, the plan will be terminated simultaneously. The Plan will be terminated automatically upon the expiry of the contractual period.
   
4. The above IDD usage time is calculated on a minute per unit and will be rounded up to the nearest minute.
   
5. If customer terminated HGC Telephone Line Service or port the registered telephone number to other operators, the plan will be terminated simultaneously.
   
6. The above service provided to you will be subject to HGC Global Communications’ General and Special Terms and Conditions and personal data policies which will be revised by HGC Global Communications from time to time without prior notice.

¹ Internal Relocation: relocate the service location within the same unit of the service address

² External Relocation: relocate the service from the original service address to a new address

³ Extra Socket is requested during installation

⁴ Extra Socket is requested after completed installation and arrange another appointment

⁵ If Customers fail to install and activate the service within the mutually agreed period, HGC Global Communications would charge $500 as order cancellation fee

Remark:

• The above is calculated in Hong Kong Dollar.
• HGC Global Communications reserves the right for charge amendment without notification in advance.
  

​​​​Residential Telephone/ VoIP Service Charge

Remark:

• 3 VAS package including Call Waiting, Call Forwarding and Caller Number Display
  
• 10 value-added services include Abbreviated Dialling, Appointment Service, Caller Number Display, Call Forwarding, Call Waiting, Conference Calling, Do-not-Disturb, Duplex Ringing, Block-the-Blocker and Remote call Forwarding.

Value-added Service